FAQ

Use these answers as a quick guide to our store experience. For complete details, please review our full Shipping Policy, Refund Policy, Payment Policy, and other published policies.

What types of products are offered?

Our store offers skincare products featured in our current catalog. Each product page includes available product details, usage information, and care guidance.

Where do you ship and what does shipping cost?

We currently ship within the United States only. Free standard shipping is available on every U.S. order.

How long will my order take?

Orders are normally processed within 1–2 business days. After shipment, standard delivery usually takes 4–6 business days.

Will I receive tracking information?

Yes. Tracking information will be provided after your order has been shipped.

Can I return or exchange an item?

Yes. We offer a 30-day no-reason return and exchange period starting from the delivery date.

Who pays return shipping?

For approved returns and exchanges, we provide a prepaid return shipping label and cover the return shipping cost, including eligible no-reason returns and returns involving damaged, defective, incorrect, or missing items.

What items cannot be returned?

Custom-made products, clearance items, gift cards, and opened intimate or hygiene-sensitive products are not eligible for no-reason returns, subject to applicable consumer protection laws.

When will I receive my refund?

Approved refunds are issued to the original payment method after the returned item is received and inspected. Refunds typically appear within 5–10 business days after processing, depending on your bank or payment provider.

Can I cancel my order?

You may request cancellation before your order is shipped. After shipment, your request will be handled according to our Refund Policy.

Which payment methods and currency do you accept?

All payments are processed in U.S. Dollars (USD). Available payment methods include eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards, depending on checkout availability.